SmallBizGenius Analysis
Rite Aid receives mixed feedback, with many customers reporting negative experiences, particularly with pharmacy services and customer service. While some locations are praised for helpful staff, widespread issues with prescription fulfillment, long wait times, and rude employees contribute to a low overall rating.
Category Breakdown
Scores based on analysis of 96 recent reviews
Pharmacy Service Issues
2.0/10Numerous reviewers report significant problems with Rite Aid's pharmacy services, including long wait times, prescriptions not being filled on time, frequent stock shortages, and difficulty contacting the pharmacy by phone. Examples include waiting over 24 hours for a prescription, being told medications are out of stock on the last day, and prescriptions sitting unfilled without action.
55 reviews mention thisCustomer Service Problems
3.0/10Many customers describe rude, unhelpful, and incompetent staff, particularly in the pharmacy. Reviewers mention pharmacists and technicians being disrespectful, dismissive, and unwilling to assist with prescription issues. Some customers also report poor experiences with customer service agents over the phone, citing unresponsiveness and lack of accountability.
40 reviews mention thisStock Availability
4.0/10Several reviewers complain about empty shelves and frequent out-of-stock items, making it difficult to find needed products. This issue is exacerbated by the impending store closures, leading to concerns about the overall availability of products at Rite Aid locations.
15 reviews mention thisPrescription Errors and Transfers
3.5/10Customers frequently report errors in prescription filling and difficulties with transferring prescriptions between Rite Aid locations or from other pharmacies. This includes prescriptions being filled incorrectly, delays in processing transfers, and being given conflicting information by different staff members.
12 reviews mention thisPositive Experiences at Specific Locations
8.0/10A small number of reviewers highlight positive experiences at specific Rite Aid locations, praising helpful and efficient staff, particularly pharmacists. These reviewers appreciate personalized attention, quick service, and knowledgeable assistance with medications.
10 reviews mention thisOnline Ordering Issues
2.5/10Some customers report negative experiences with Rite Aid's online ordering system, including orders not arriving, difficulties with the website interface, and poor customer service when resolving issues. One reviewer described the online shopping experience as the "worst ever".
5 reviews mention thisPros & Cons
What Customers Love
"I had a very pleasant experience with a Rite Aid pharmacist earlier today... Ang took the time to help me track down a Rite Aid location that had stock on hand. She also took the time to explain how to have the original Rite Aid record the prescription so I could pick it up at a different location."
"I have used the Rite Aid pharmacy on East Third Street in Williamsport for over 10 years because it is close to my home."
"The Rite Aid on Fischer Blvd in Toms River is awesome. They work very hard, but are always friendly and efficient."
Common Complaints
"it shouldn't take 7 hours to fill damn prescriptions thats uncalled for and just lazy"
"The pharmacist was so rude to my wife at the Brooklyn location (3rd Ave& 93rd St). She was in Brooklyn for a family matter, she needed a temporary prescription filled. Instead of offering advice/assistance to help her, the pharmacist replied “Do you want it or not!”"
"The shelves are completely empty!!! Are they going out of business ???"
"No Rite Aid store I've contacted has ever actually answered their phone."
"I kid you not when I say that they have gotten my prescriptions completely wrong 100% of the time. They have NEVER ONCE filled out a prescription correctly."
Common Questions About Riteaid
Answers derived from customer review patterns
Is Riteaid legit and trustworthy?
Based on the 96 reviews analyzed, Rite Aid's trustworthiness is questionable, particularly regarding its pharmacy services. While a few customers report positive experiences, the majority express concerns about long wait times, prescription errors, and rude staff. The numerous complaints suggest a lack of consistency and reliability, making it difficult to recommend Rite Aid as a consistently trustworthy option. The impending store closures and financial difficulties further contribute to concerns about the company's overall stability and ability to provide reliable service.
Based on 45 reviewsDoes Riteaid have good customer service?
The customer service at Rite Aid receives overwhelmingly negative feedback. Many reviewers describe rude, unhelpful, and incompetent staff, particularly in the pharmacy. Customers report being dismissed, ignored, and treated disrespectfully when attempting to resolve issues with prescriptions or other services. While a few reviewers mention positive interactions with specific employees, the overall sentiment indicates that Rite Aid's customer service is generally poor and unreliable.
Based on 40 reviewsIs Riteaid worth it for small business?
Given the numerous negative reviews and widespread complaints about pharmacy service quality and customer service, Rite Aid is generally not recommended for small businesses. The potential for long wait times, prescription errors, and unhelpful staff could negatively impact employee health and productivity. Small businesses should consider alternative pharmacy providers with a proven track record of reliable service and positive customer experiences to ensure the well-being of their employees.
Based on 30 reviewsWhat is Riteaid's return policy like?
The reviews analyzed do not provide sufficient information to accurately assess Rite Aid's return policy. While one reviewer mentioned an online order that never arrived, the focus was on the lack of customer service rather than the specifics of the return process. Without more data, it's impossible to draw conclusions about the ease or difficulty of returning items to Rite Aid.
Based on 2 reviewsWhy are Rite Aid pharmacies closing?
Several reviewers mention Rite Aid store closures, attributing them to financial difficulties, bankruptcy, and the company's involvement in the opioid crisis. The closures are causing disruptions in prescription services, with some customers reporting difficulties transferring prescriptions and obtaining their medications. The widespread closures contribute to concerns about the company's overall stability and ability to provide consistent service.
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